We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:
In writing at: Newman Pearce & Partners, 1st Floor, John Stow House, 18 Bevis Marks, London, EC3A 7JB.
By email: complaints@newmanpearce.co.uk
If your business is placed at Lloyd’s and you are not satisfied with the outcome you can refer matters to the Complaints Department at Lloyd’s. Details are on the Lloyd’s website www.lloyds.com.
Telephone 020 4546 6840 or by email to complaints@lloyds.com.
We will acknowledge your complaint within 5 days.
If we are unable to settle your complaint with us, you may, if eligible, refer it to the Financial Ombudsman Service either:
In writing at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR or via www.fos.org.uk or by telephone on 0800 023 4 567 or 0300 123 9 123.